Getting Set Up

What is MyCustomerVoice?

MyCustomerVoice is a mobile app designed to keep you in the loop when it comes to guest satisfaction across your business.

Keep a pulse on your feedback with a robust reporting suite integrated with the main MyFieldAudits platform.

Ok, how do I get started?

(the steps below are for a dedicated tablet, for info on access via QR codes or URLs,  click here )

First, download the app off of  

  or  

The logo should look like this: 

If you are having trouble with setup, please contact our  Support Team. 

How do I know if this will work on my device?

Compatibility is as follows:

If you have any additional questions regarding compatibility, please reach out to  support@myfieldaudits.com  for our latest hardware recommendations.

What's this about a Token?

Authentication tokens are sent by someone in your organization via the desktop Admin Panel on  MyFieldAudits™ , they are what give you access to the surveys. These 6-digit tokens are unique to your location, but can be used across multiple devices. 

Tokens can only be sent out once a survey has been created by someone with Survey permissions on their account. If you'd like to learn more about survey creation & management,  click here. 

Once you've entered the token, you're ready to start capturing feedback from your surveys.

Here are some  additional tips  for setting up your kiosk or collection point. These will ensure your audience has easy access to your surveys.